Fritz Air LLC respects your privacy and is committed to protecting the personal information that you provide to us. This Privacy Policy explains what information we collect, how we use it, when we may disclose it and the choices available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Service address and billing address
- Email address
- Telephone and mobile telephone numbers
- Information submitted through our contact, service request, estimate or appointment forms
- Information concerning your heating, cooling or indoor air quality equipment
- Communications between you and Fritz Air LLC, including telephone calls, emails and text messages
- Payment, financing or transaction-related information
- Any other information you choose to provide
We may also collect limited technical information when you visit our website, such as your Internet Protocol address, browser type, device type, pages visited, referring website and approximate geographic area.
2. How We Use Information
Fritz Air LLC may use personal information to:
- Respond to questions and service requests
- Schedule, confirm and update appointments
- Prepare and deliver estimates
- Communicate about HVAC installations, maintenance and repairs
- Provide dispatch, arrival, job status and project updates
- Process payments and maintain business records
- Provide warranty, rebate and equipment-related assistance
- Respond to customer service enquiries
- Send text messages when the customer has provided the required consent
- Send promotional communications when legally permitted and when the customer has provided any required consent
- Operate, secure and improve our website and business systems
- Comply with legal, regulatory, accounting and recordkeeping obligations
3. SMS and Mobile Information
When you provide your mobile telephone number and consent to receive text messages, Fritz Air LLC may send you messages relating to your enquiry, estimate, appointment, service call, equipment installation, repair, maintenance, payment, warranty or customer support request.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.
We may disclose mobile information to service providers that perform services on our behalf when necessary to deliver text messages or operate our communications systems. These service providers may use the information only to provide contracted services to Fritz Air LLC and may not use the information for their own marketing or promotional purposes.
Consent to receive text messages is not a condition of purchasing goods or services from Fritz Air LLC.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel text messages. Reply HELP for assistance. You may also contact Fritz Air LLC at 860-459-5207.
4. How We Share Information
Fritz Air LLC does not sell or rent personal information.
We may disclose personal information to:
- Service providers that support our website, communications, scheduling, accounting, payment processing, equipment registration or business operations
- HVAC manufacturers, distributors or warranty administrators when necessary to register equipment or process a warranty matter
- Rebate or energy-efficiency programme administrators when you ask us to assist with an application
- Financing providers when you independently choose to apply for financing or request that we assist in connecting you with a financing provider
- Professional advisers, insurers, accountants or attorneys when reasonably necessary
- Government authorities or other parties when required by law, subpoena, court order or valid legal process
- A successor organisation in connection with a merger, acquisition, sale or transfer of business assets
We require service providers to handle personal information only for the services they perform for Fritz Air LLC and in accordance with applicable privacy and security requirements.
5. Financing Information
Fritz Air LLC may provide links or referrals to independent third-party financing providers. Financing applications are subject to the privacy policies and terms of the applicable financing provider.
Fritz Air LLC does not use SMS consent obtained for HVAC service communications to authorise an independent lender or financing company to send marketing text messages. A financing provider must obtain any consent required for its own communications.
Because Fritz Air directs customers to third-party financing programmes, you should disclose this arrangement to Ooma during registration. Ooma specifically identifies HVAC contractors offering third-party financing as businesses that may require additional registration information.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies that are necessary for website operation, security, performance, analytics or remembering visitor preferences.
You may adjust cookie controls through your browser. Disabling certain cookies may affect website functionality.
If Fritz Air LLC uses advertising cookies, retargeting tools or cross-site behavioural advertising, this section and the website’s consent controls should be expanded before those tools are activated.
7. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain accounting, tax, warranty and transaction records
- Document customer communications and SMS consent
- Resolve disputes
- Enforce agreements
- Meet legal and regulatory obligations
Information that is no longer reasonably required will be deleted, anonymised or securely disposed of, subject to applicable record-retention requirements.
9. Your Choices
You may:
- Decline to provide optional personal information
- Unsubscribe from marketing emails by using the unsubscribe method provided in the email
- Withdraw SMS consent by replying STOP
- Request SMS assistance by replying HELP
- Contact us to request access to, correction of or deletion of certain personal information, subject to applicable law and legitimate business recordkeeping requirements
A request may be submitted using the contact information below. We may need to verify your identity before fulfilling a request.
10. Children’s Privacy
Our website and HVAC services are not directed to children under 13, and Fritz Air LLC does not knowingly collect personal information directly from children under 13 through the website.
11. Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, rebate administrators and financing providers. Fritz Air LLC is not responsible for the privacy, security or content practices of third-party websites. You should review the privacy policy of any third-party website before submitting personal information.
12. Changes to This Policy
We may revise this Privacy Policy periodically. Any updated policy will be posted on this page with a revised effective date. Information will be handled in accordance with the policy in effect when the information is processed, subject to applicable law.
13. Contact Us
For questions about this Privacy Policy or Fritz Air LLC’s privacy practices, contact:
Fritz Air LLC
PO Box 372
Harwinton, Connecticut 06791
Telephone: 860-459-5207
e-mail: CustomerService@FritzAir.com